We offer full support for fuller lives! Call us today for a FREE assessment. Coordination of Care with Hospitals, Home Health and Hospice.Companionship / Errands / Grocery Shopping.Mobility Assistance/ Fall Risk MitigationLight Housekeeping.Personal Assistance (Bathing/Showering, Dressing, Personal Hygiene, etc.).Care Management and Respite Care for family members.Weve also expanded our service areas to better support our community.Ĭall us for a consultation. We offer the top-notch care you expect by hiring and training quality caregivers. Whether its companionship or transportation or 24/7 memory care for a loved one with Alzheimers, SYNERGY HomeCare offers specialized and personalized care. We offer a variety of care services from elder companionship to Alzheimers care. From personal assistance and companionship to live-in and end-of-life comfort care, we provide the extra help needed to propel everyone safely and confidently to their fullest potential. No matter what each persons circumstances are, SYNERGY HomeCare steps in with effective, comforting, life-affirming care that moves people, and their loved ones, emotionally and physically forward. Thank you again for your thoughtful evaluation of your experience.About SYNERGY HomeCare of Daphne Welcome to SYNERGY HomeCare of Daphne: Up to 24-hour home care CARE THAT MOVES YOU That is our standard that we strive for every day. We appreciate your recognition that some caregivers were productive. We need that feedback from our clients and please know that we have taken appropriate follow up action with regard to your comments. We apologize that your experience did not meet all of your expectations, including the behavior of some of the caregivers. Indeed we should have spent time orienting you to how our services work, and what you can expect from us. ![]() In reviewing your situation it seems that we did miss the mark here, because we did all of the initial paperwork and orientation with your son, who was making all of the decisions at the outset. Thank you for your recent review of our care services to you. Some caregivers of SYNERGY HomeCare would watch TV and not help me make my life easier. Some caregivers were on their cell phones. Some were really productive and others would lay on the couch. There was inconsistency in performance of the caregivers. Some caregivers thought I was supposed to feed them, and I wasn't sure what I should do. I didn't feel that there was orientation from SYNERGY HomeCare for the client and the caregiver. Given the behavior across multiple Synergy caregivers, I cannot fault them, as the root cause can be attributed to poor oversight, training, and business practices. I would have been totally fine had they used their phones occasionally during the day. As an example, both caregivers were on their cell phone over half of their time. Unfortunately, my overall experience with both was very similar. When the first caregiver did not work out, I gave Synergy a second chance with another caregiver. I worked with two different Synergy caregivers. My concern with Synergy comes down to their poor training, management, and oversight of their caregivers. The company operates in 38 states on a franchise basis, and each office is independently owned and operated. I hired Synergy to help care for my elderly mother. Founded in 1999, SYNERGY HomeCare is a non-medical home care agency that provides respite, personal care and in-home assistance to clients of all ages and abilities. Not only was my mother’s care compromised, but Synergy still billed me for every single minute without exception, despite being fully aware of this. Even after talking to Synergy several times, giving a second caregiver a chance, etc., this still continued. How even more serious, where an elderly person’s well-being is at stake. What would that say about the company you hired, their culture, and business practices. Think about how you would feel if you paid contractors out of your own pocket, to come into your house for 8 hours a day to renovate your home, and they spent over half their time relaxing on their cell phones. ![]() ![]() Michael_9 I hired Synergy to help care for my elderly mother.
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